FAQs

1. What is Infinite Femme?
Infinite Femme is a women's fashion store offering a curated selection of high-quality clothing, accessories, and lifestyle products designed to empower and inspire confidence in every woman. We provide both timeless classics and on-trend styles to suit a wide range of tastes.

2. How can I place an order?
Placing an order is easy! Simply browse our collections, select your desired items, choose the size and color (if applicable), and click "Add to Cart." Once you're ready, proceed to checkout to complete your purchase.

3. What payment methods do you accept?
We accept a variety of payment options, including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways available at checkout.

4. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times will vary depending on your location. You can find detailed information on shipping options and rates at checkout.

5. How long will it take to receive my order?
Delivery times depend on your location and the shipping method you choose. Orders are usually processed within 2-3 business days, and standard shipping typically takes 7-14 business days. You’ll receive a confirmation email with tracking information once your order is on its way.

6. Can I track my order?
Absolutely! Once your order has been shipped, we will send you an email with a tracking number so you can monitor your package’s progress in real time.

7. What is your return policy?
We want you to love your purchase! If you're not satisfied, you can return eligible items within 30 days of delivery for a refund or exchange. Please note that the items must be unworn, unused, and in their original condition with tags attached. Visit our Return Policy page for more details.

8. How do I initiate a return or exchange?
To start a return or exchange, simply visit our Return Center or contact our customer support team at support "info@musagenesis.com" We will guide you through the process and provide a return label if necessary.

9. Do you offer size guides?
Yes! Each product page includes a detailed size chart to help you choose the right fit. If you're unsure, feel free to contact our customer support for further assistance.

10. What should I do if I received a damaged or incorrect item?
We’re sorry for any inconvenience! Please contact us within 7 days of receiving your order at support "info@musagenesis.com" with your order number and a photo of the damaged or incorrect item. We’ll resolve the issue as quickly as possible.

11. Can I cancel or modify my order after placing it?
If you need to cancel or make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been processed yet.

12. How can I contact customer service?
For any questions or concerns, feel free to reach out to our friendly customer service team at support "info@musagenesis.com" or via our Contact Us page. We aim to respond within 24 hours.